We gladly offer a 100% money back garauntee on all our products. We also will be happy to exchange if we made an error on the order. All custom orders should be discussed thoroughly before ordering to ensure all ribbon colors etc.. are correct and will fit your needs.
If you need to return an item please contact us for a Return Authorization number. We will not accept any item that is returned without this number.
The item returned must remain in the original packaging and unopened or disturbed in any way.
It must be returned via Priority Mail USPS with delivery confirmation. Please note that no shipping costs are refundable. Only the original amount of the item will be refunded.